Refund Policy

Bump LTD (bump.ltd, OneBump) does not offer refunds for any of our products or services unless required to by law or in extenuating circumstances. Refunds may be considered in cases where:

The product or service you purchased is not as described

The product or service you purchased is defective or malfunctions

The product or service you purchased was not delivered within 24h or is unavailable

In order to request a refund, you must contact us at support and provide a detailed explanation of the issue you are experiencing: ask in the OneBump support server. We will review your request and determine if a refund is warranted. If a refund is granted, it will be processed within 7-14 business days.

Bump LTD (bump.ltd, OneBump) may offer refunds in other extenuating circumstances at our discretion. These circumstances may include but are not limited to:

Fraudulent activity

Unauthorized purchases made with your account

Unresolved technical issues preventing you from accessing or using our products or services

Our refund policy applies only to products and services purchased directly from Bump LTD (bump.ltd, OneBump). We are not responsible for refunding any purchases made from third-party vendors or retailers.

Where you live, the law may give you 14 days to withdraw from (cancel) an online purchase. For digital services that start immediately, that right ends once the service has started, if you asked for it to start straight away and acknowledged losing the right.

OneBump Premium starts as soon as payment goes through. By completing a purchase, you ask for Premium (or a gift link) to be delivered immediately, and you acknowledge that once it has been, you lose your right to withdraw from that purchase and get a refund. Refunds after that are only given as this policy says, or where the law requires one.

You can cancel a subscription at any time from your Billing page. Premium stays on until the end of the time you have paid for, and you are not charged again. Cancelling does not refund a payment already made.

We reserve the right to update this Refund Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates or changes. If we make any material changes to this policy, we will provide notice through our website or other means.

If you have any questions or concerns about our refund policy or would like to request a refund, please contact us at support: ask in the OneBump support server.

This policy does not affect any rights the law gives you where you live.