How to pay for, pause, cancel or refund Premium

Where is the Billing page?

Log in, press your name at the top right, and press Billing. It lists your plans under Your Premium, your gift links, and every payment you made.

How does paying work?

• You pay by card, Apple Pay or Google Pay. Stripe handles the payment. OneBump never sees your card number.
• Monthly and Yearly are a subscription. Your card is charged again each month or year until you cancel.
• Lifetime is one payment. Nothing renews.
• Stripe emails a receipt to the address you typed when you paid.

How do I change my card?

On the Billing page, press Change card on the plan. A page from Stripe opens, where you add the card to pay with from now on. OneBump never sees the card number.

How do I move Premium to another server?

1. On the Billing page, press Move to another server.
2. Choose the server. Only servers you manage that have OneBump are listed.
3. Press Move Premium.

It is free and happens at once. The time you paid for moves with it. You can move it once every 24 hours.

How do I cancel?

1. On the Billing page, press Cancel subscription.
2. You may pick a reason. You do not have to. Press Continue cancelling.
3. If something fits your reason, OneBump shows it, such as a lower price or a pause. Press No thanks, continue cancelling to carry on. There are at most three.
4. Press Cancel subscription.

Premium stays on until the end of the time you paid for. You are not charged again.

How do I undo a cancel?

While Premium is still on, press Keep Premium on the Billing page. Your subscription carries on as before.

How do I pause instead?

A pause stops the payments for 1, 2 or 3 months without cancelling. It is for Monthly plans.

1. Press Cancel subscription on the Billing page.
2. Pick the reason “We’re not using it enough” and press Continue cancelling.
3. Choose how long to pause, and press Pause Premium.

A pause is offered after your second monthly payment, and at most once a year. It starts when the time you already paid for runs out. While paused you are not charged and the server is on Free. Press Resume now on the Billing page to end it early.

Can I get a refund?

OneBump does not offer refunds unless required to by law or in extenuating circumstances. A refund may be considered when what you bought is not as described, does not work, or was not delivered within 24 hours.

1. Open the support server.
2. Explain the problem in detail, and say which payment it is about.
3. A member of our team reviews it. A refund that is granted is processed within 7 to 14 business days.

There is no refund button. Cancelling stops the next payment, but does not refund one already made. Your legal rights stay the same. Read the Refund Policy.

What can go wrong?

• I paid and Premium is not on. Wait one minute and reload the Billing page. If the plan says it is not on a server, press Choose a server.
• It says “Payment failed”. Your bank said no to the last payment. Press Pay now or change card on the Billing page.
• There is no Refund button. Refunds are asked for in the support server (the Refund Policy).
• I was charged twice. Tell us in the support server. We put it right at any time.
• I cannot cancel Premium on my server. Someone else pays for it. Only the person who pays can cancel or move it.